Booking FAQs
Access
There are a few ways you can get access to the portal.
(1) Fill out the new client form at the bottom of the booking portal.
or (2) Create a Hotels With Kids account. (This also allows you to save your favorite hotels)
If you previously submitted a booking request, you should already have booking portal access using the email address you provided.
We’ll email you as soon as your access is ready, usually within an hour.
The booking portal provides access to travel-advisor rates and perks unavailable to the general public, so access is limited to Hotels With Kids clients. You are considered a client even if you have not booked travel through us before.
Email your deletion request to help@hotelswithkids.com
Booking
Use the portal when you already know where you want to stay and the booking is relatively straightforward. Submit a booking request if you need help figuring out the right room for your family, confirming occupancy, or arranging connecting rooms. If you need help picking a hotel, fill out our planning form.
The portal includes a growing selection of hotels around the world. Many of the hotels featured on Hotels With Kids are available, along with many hotels that aren’t currently on our site.
Hotels With Kids is here to help you find the right hotel for your family, with family-specific information and search filters you won’t find on a traditional booking site. Once you know where you want to stay, the portal lets you compare available rooms, rates and perks and book on your own.
Submit a booking request and we'll get back to you with pricing and a link to complete your booking.
Absolutely. If you’d rather have us book it, submit a booking request. There is no additional fee either way.
Rooms, Rates, & Perks
Unfortunately, this is a system limitation for some hotels (we will spare you the nitty-gritty details). You can either book the room using two adults and then email us with the number and ages of your children, or submit a booking request and have us handle it for you.
If you’re unsure whether your family will fit in a particular room, email us before booking. Hotel occupancy rules can sometimes be more flexible than they appear online — for example, a hotel may allow a baby in a crib, a child on a sofa, or a rollaway with prior approval. We’re happy to confirm with the hotel.
Email us or submit a booking request. Room occupancy, connecting-room options, sofa beds, cribs, rollaways, and family-suite layouts can be surprisingly complicated, and we’re happy to help confirm the details.
Many portal rates include perks. The exact benefits vary by hotel and rate. The portal will show any available perks before you book. Discounted or promotional rates often don't include perks.
Portal rates should generally be comparable to what you see on the hotel's website or on third-party booking sites. If you see a different rate or offer elsewhere, send it to us, and we can look to match it.
After You Book
Yes. Even though you’re completing the booking yourself, your reservation stays connected to Hotels With Kids as your travel advisor. We’ll still be here to help before, during, and after your stay.
Yes. Your reservation is automatically connected to us, so you don’t need to send us your confirmation or let us know you booked. We will reach out before your stay to collect any preferences, celebrations, or other information you'd like the hotel to know.
Yes. Portal bookings receive the same price-drop monitoring as bookings we make for our clients. We will email you if the price drops on your reservation and confirm if you'd like us to rebook you at the lower rate.
Currently, you are not able to make changes or cancellations yourself in the portal. We must make them for you. Email help@hotelswithkids.com for changes or cancellations. Please pay close attention to the cancellation policy on your reservation.
We generally don’t recommend non-refundable rates when traveling with kids — things come up.
That said, they can sometimes offer meaningful savings. If you choose a non-refundable rate, or one with a cancellation deadline well before your stay, we recommend travel insurance (we can help with this).
Still have questions?
Email help@hotelswithkids.com
